Telus Health & First Stop Health

All enrolled Cooper Union Students have access to 24/7/365 virtual medical and mental health care through Telus Health and First Stop Health. Telus Health provides 24/7 access to a virtual healthcare provider wherever you may be (both in the United States and abroad). Note, services may be more limited if you are abroad (outside of the United States). This service offers support for both physical healthcare and mental healthcare needs. For mental health, students can meet virtually or web chat with a professional 24/7 for a brief check-in and referral for continued care. Telus Health is free for all students. There are no visit fees and students do not use insurance for Telus Health. Any students prescribed medication through Telus Health are responsible for using their insurance and/or self-pay for any medication costs. 

For all healthcare services outside of Telus Health, students are responsible for any charges. Students should use their health insurance and should check with their insurance company to verify converge and costs prior to engaging in care. 

Your use of the Student Support app, including chats, calls, and conversations, is FREE and confidential — meaning your professors, family and friends, etc., will not know unless you tell them.

Students should follow instructions within the two documents located below to download BOTH Telus Health & First Stop Health apps, create/activate their account, and start using both Telus Health & First Stop Health.  

If you have any questions about Telus Health or First Stop Health, or any issues accessing the platforms, please reach out via email to telus@cooper.edu or studentcare@cooper.edu.  

How To Access Your Telus Health

Telus Health is a platform specifically for students to receive mental health and emotional health care, 24/7/365 in the United States and abroad. To download the Telus Health app, create/activate your account, and start using the platform, students should follow instructions in the Telus Health Download Instructions document.

Telus Health is FREE of charge to use by any Cooper Union student. Please note that services outside of the United States may be more limited. Should a student be referred to a hospital, urgent care, or outside provider, charges may apply. Students should contact their health insurance provider to talk to and connect with care within their network of providers. 

If you run into any issues logging in or using Telus Health, please reach out to us via email at telus@cooper.edu or studentcare@cooper.edu. 

How To Access First Stop Health 

First Stop Health (in partnership with Telus Health) is a platform specifically for students to receive medical and telemedicine support. If you are feeling sick or unwell due to a medical reason (cold, flu, other reason, etc.) First Stop Health is perfect for you to connect with a medical professional to discuss what might be going on and receive medical guidance to be treat your illness. To download the First Stop Health app, create/activate your account, and start using the platform, students should follow instructions in the First Stop Health Download Instructions document. 

If this is an emergency, students should dial 911 or go to the nearest emergency room for immediate medical help. 

First Stop Health is FREE of charge to use by any Cooper Union student. Please note that services outside of the United States may be more limited. Should a student be referred to a hospital, urgent care, or outside provider, charges may apply. Students should contact their health insurance provider to talk to and connect with care within their network of providers. 

If you run into any issues logging in or using Telus Health, please reach out to us via email at telus@cooper.edu or studentcare@cooper.edu. 

Benefits of using Telus Health & First Stop Health

CONFIDENTIAL, REAL-TIME VIRTUAL COUNSELING & TELEMEDICINE AVAILABLE 24/7/365 VIA CHAT AND PHONE

Talk with a professional counselor at your convenience through live chat or a simple phone call.

SCHEDULED, SHORT-TERM COUNSELING APPOINTMENTS VIA TELEHEALTH WITH A PROFESSIONAL COUNSELOR

Connect with the same counselor over multiple sessions via telephone or video appointments.

EXTENSIVE ON-DEMAND CONTENT LIBRARY

  • Videos, articles, podcasts and infographics addressing a wide variety of mental health and wellbeing concerns.
  • Anonymous mental health assessments for depression, general anxiety, alcohol and drug use.
  • Free access to the LIFT app for virtual fitness sessions

SUPPORT IN YOUR LANGUAGE

Student Support app content and support are available 24/7 in Mandarin, Cantonese, Spanish, French and English. Additional language options may be requested by appointment, depending on availability.

Your use of the Student Support app, including chats, calls, and conversations, is FREE and confidential — meaning your professors, family and friends, etc., will not know unless you tell them.

  • Founded by inventor, industrialist and philanthropist Peter Cooper in 1859, The Cooper Union for the Advancement of Science and Art offers education in art, architecture and engineering, as well as courses in the humanities and social sciences.

  • “My feelings, my desires, my hopes, embrace humanity throughout the world,” Peter Cooper proclaimed in a speech in 1853. He looked forward to a time when, “knowledge shall cover the earth as waters cover the great deep.”

  • From its beginnings, Cooper Union was a unique institution, dedicated to founder Peter Cooper's proposition that education is the key not only to personal prosperity but to civic virtue and harmony.

  • Peter Cooper wanted his graduates to acquire the technical mastery and entrepreneurial skills, enrich their intellects and spark their creativity, and develop a sense of social justice that would translate into action.