Student Complaint Procedure
Cooper Union is currently working toward creating a more formal complaint/grievance processes. It is hoped that minor differences can be resolved without requiring a more formal complaint processes. Nonetheless, there are situations where a formal process is needed to settle disputes through reasoned discussion and mediation. The process, once developed, will not supplant formal processes associated with student conduct issues; administrative or academic processes and rules; or provisions of collective bargaining agreements. In addressing student complaints, we strive to respect the concerns of the complainant, respondent, and any other parties involved, while fully addressing the underlying events leading to the complaint.
A student complaint is defined as an academic or non-academic issue that a student has with a faculty/instructor, staff member, administrator, or department or program of The Cooper Union.
Student complaints concerning behavioral concerns or issues with another student must be addressed through the Student Code of Conduct.
Complaints pertaining to issues of gender-based discrimination, harassment, and/or sexual misconduct must be addressed through the Policy Against Gender-Based Discrimination, Harassment, and Sexual Misconduct.
All other student complaints are to be advanced to the Dean of Students at firstname.lastname@example.org using Cooper email. The Dean of Students is responsible for registering the complaint; advancing it to the appropriate Cabinet member; and ensuring a review and response. Unless there are extenuating circumstances, all student complaints should be addressed and responded to by the appropriate Cabinet member within 10 working days.