Senior Academic Support Technician Media Lab

Posted On: April 05, 2019

Hours: Full Time


The Senior Academic Support Technician [SAST] is a Full-time IT position, reporting to the Manager of ITSM Applications & Media Lab [MIAML], that assists in the management of regular Media Lab operations. The [LAST] will coordinate Media Lab staff schedules; support students, faculty and staff in the use of Media Lab technologies; maintain the existing technical infrastructure of the Media Lab; manage and mentor student workers; and coordinate Apple and Windows OS desktop support for Media Lab spaces in 41 Cooper Square and provides desktop support for Apple hardware across campus as needed.


  • Assist [MIAML] to support the Media Lab;
  • Create schedules, in consultation with [MIAML], for the following:
    • PT AST shifts for Semesters, Summer, and Winter Recess,
    • Student Operator shifts for Semesters and break periods,
    • PT AST and Student Operator trainings,
    • Teaching rotation for Digital Techniques classes,
    • Coordinate shift changes on an ad hoc basis;
  • Assist [MIAML] with developing training content and materials for:
    • PT AST software/hardware skill training,
    • Media Lab Student Operator training;
  • Coordinate routine maintenance and support for both Apple hardware and Apple and Windows OS software in the Media Lab, in consultation with [MIAML];
  • Train Student Operators to serve as effective peer-staff in the Media Lab. Instruct Student Operators in daily and weekly tasks, Media Lab protocols, and work flows, as well as in professional work habits;
  • Manage inventory and tracking methods for all Media Lab consumables and check-out items, in consultation with [MIAML]. Work to support a culture of responsible resource stewardship and waste reduction;
  • Perform regular AST duties as needed:
    • Provide technical assistance to students, faculty, and staff with imaging/scanning, audio/video, presentation, software and hardware related questions/issues,
    • Manage the large-format printing for all Media Lab plotters, including loading/unloading paper stock based on student need, tracking paper use and supply levels, regular cleaning maintenance, and service calls;
  • Assign work to Student Operators and set priorities for their regular tasks as needed;
  • Participate in IT staff meetings


  • Knowledge of technologies necessary to support the Media Lab: Apple & Windows Operating Systems; Adobe CC Suite; Microsoft Office; AutoCAD; Rhino; JAMF; KACE
  • Ability to direct student workers
  • Ability to work independently
  • Ability to provide leadership and guidance to students, faculty, and Media Lab staff


Bachelor’s Degree required

This is a unionized position.

The Cooper Union for the Advancement of Science and Art is an Equal Opportunity Employer.

Submit resume and cover letter to:
Human Resources
30 Cooper Square, 7th Floor
New York, NY 10003

Or email to:

  • Founded by inventor, industrialist and philanthropist Peter Cooper in 1859, The Cooper Union for the Advancement of Science and Art offers education in art, architecture and engineering, as well as courses in the humanities and social sciences.

  • “My feelings, my desires, my hopes, embrace humanity throughout the world,” Peter Cooper proclaimed in a speech in 1853. He looked forward to a time when, “knowledge shall cover the earth as waters cover the great deep.”

  • From its beginnings, Cooper Union was a unique institution, dedicated to founder Peter Cooper's proposition that education is the key not only to personal prosperity but to civic virtue and harmony.

  • Peter Cooper wanted his graduates to acquire the technical mastery and entrepreneurial skills, enrich their intellects and spark their creativity, and develop a sense of social justice that would translate into action.