IT: Helpdesk & Support

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Get Help

There are five ways to get IT assistance: 

  1. Email:  

  1. Microsoft Teams Chat or call Ryan Cummins, Linda Dixon or anyone from our IT Staff. 

  1. Call 212.353.4350 or X350 if you are on campus 

  1. Create a service ticket in Kace, our IT Help Desk Portal. Your ID to access KACE is your FirstName.LastName. For example: elvis.presley and your password is your Cooper email password. 

  1. Connect with a member of our Academic Support Team (M-F 9am-6pm) via Teams.   

Wi-Fi Access 

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  • The Cooper Union Wi-Fi network is called: cooper.  Please contact for the password to the network. 
  • After connecting to cooper, a browser window should open on your screen for you to authenticate to our Aruba server using your email username (your email address without ‘’) and email password.  
  • Your device should be “remembered” for 24 hours.   After 24 hours, you may need to log in again. 
  • NOTE: Administrative staff must connect to a separate, private network. The password for this network is confidential and will be provided by your supervisor or by the Department of IT. 

In the Residence Hall, use the "cooper6" Wi-Fi network

  • After connecting to the network using the passphrase (shared separately), you will need to individually authenticate.  Attempt to open any web page.
  • You will be redirected to a wifi login page.  Use your Cooper Union email address (it is not necessary to type the part) and password.
  • Once successfully authenticated, you will not need to authenticate again on that particular device for at least 24 hours.

Cooper Accounts & Credentials


At Cooper Union, you will use two primary accounts and passwords to access our web-based services:  

  1. Microsoft Office 365 email account
  2. Student Self-Service account ID and password 

These are our web-based services:

Student Self-Service


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  • How do I Access Student Self-Service? Student Self-Service accounts are created for every student and login credentials are emailed shortly after you are admitted to The Cooper Union.
  • Where are the instructions on how to log in to Student Self-Service?  Using Student Self-Service
  • How do I find out what my Cooper Union e-mail address is? E-mail
  • How do I get help with a non-working password?  If you don’t remember your username or password, you can recover your user name and reset your password from the login page. See also the Student Self-Service FAQ.
  • How do faculty look up class rosters? Faculty Rosters
  • How do faculty enter grades. Faculty Grading

IT Knowledge Base 

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The Helpdesk Knowledge Base is a collection of articles that cover a wide variety IT topics, from software help, to campus wi-fi information, to troubleshooting hardware.  

  • The articles can searched by keywords or be arranged in the list by category (‘How-To’ and ‘FAQ’) and platform (Windows, macOS). Each Knowledge Base article has a unique URL for easy sharing and reference. 
  • To access the Helpdesk Knowledge Base go to and log in with your Cooper email credentials: 
  • Username: your email address, minus the ‘’ (e.g. jane.doe) 
  • Password: your Cooper email password 



Cooper Voice Mail Setup Instructions

There are detailed instructions on how to work with your Cooper voicemail here.  Clicking the link will redirect you to our Knowledge Base, where you will need to log on and search "voicemail" to access the information.

  • Username: your email address, minus the ‘’ (e.g. jane.doe) 
  • Password: your Cooper email password 

*Please note, a few of the links in the Knowlege Base are in the process of being updated.  

Multi-Factor Authentication 

Multi-factor authentication is a method to better secure your email and Office 365 accounts by adding verification steps to prove your identity. This additional security comes from having to APPROVE the sign-ins to your accounts using a mobile device. This way, if a hacker has somehow managed to get your password, they will not be able to access your email or Office 365 account, since they will not have your mobile device to approve the sign-in.  

If your department has MFA enabled, detailed instructions for using Multi-Factor Authentication can be found here.


  • Founded by inventor, industrialist and philanthropist Peter Cooper in 1859, The Cooper Union for the Advancement of Science and Art offers education in art, architecture and engineering, as well as courses in the humanities and social sciences.

  • “My feelings, my desires, my hopes, embrace humanity throughout the world,” Peter Cooper proclaimed in a speech in 1853. He looked forward to a time when, “knowledge shall cover the earth as waters cover the great deep.”

  • From its beginnings, Cooper Union was a unique institution, dedicated to founder Peter Cooper's proposition that education is the key not only to personal prosperity but to civic virtue and harmony.

  • Peter Cooper wanted his graduates to acquire the technical mastery and entrepreneurial skills, enrich their intellects and spark their creativity, and develop a sense of social justice that would translate into action.