IT Resources for Faculty & Staff
There are five ways to get IT assistance:
- Email: firstname.lastname@example.org
- Microsoft Teams Chat or call Ryan Cummins, Linda Dixon or anyone from our IT Staff.
- Call 212.353.4350 or X350 if you are on campus
- Create a service ticket at the IT Help Desk Portal. (Your ID for the portal is your FirstName.LastName. For example: elvis.presley.)
- Connect with a member of our Academic Support team (M-F 9am-6pm) via Teams.
Accounts & Credentials
At Cooper Union, you will use two primary user accounts and passwords:
- Microsoft Office 365 email account & password
- Student Self-Service account ID and password
The Cooper Union Wi-Fi network is called: cooper (contact email@example.com for password).
After connecting to cooper, a browser window should open on your screen for you to authenticate to our Aruba server using your email username (your email address without ‘@cooper.edu’) and email password. Your device should be remembered' for 24 hours. After 24 hours, you may need to log in again. If the browser window doesn’t appear automatically, you can go there directly by opening: https://captiveportal.cooper.edu in any web browser.
NOTE: Administrative staff must connect to a separate, private network.
The password for this network is confidential and will be provided by your supervisor or by the Department of IT.
- Student Self-Service (Portal to our Student Information System)
- Office365 (Email, Word, Excel, Teams, OneDrive and more)
- Moodle (class documents, assignments)
Training Resources for Using Teams
We have collected a variety of resources for helping you better understand how to use Teams in the classroom, as well as links to online pedagogy suggestions and faculty forums related to online learning issues.
- Organizing your class in Teams with Channels:
- Microsoft Teams for Higher Education videos. Select the 3rd one "Special: Online classes & lectures with all your students" and then Register to watch the recording:
- An online community forum for educators and MS Teams support:
Teams Group Training Sessions
IT staff members will be conducting a number of group Teams training sessions at the start of the Fall semester.
If you have questions about training, please email firstname.lastname@example.org.
Teaching Technology and Software Resources
If you need access to software that Cooper normally provides on-site, please fill out the request form below as soon as possible. You can also use this form to request webcams, headsets, laptops or additional hardware required to work remotely: Classroom Technology Request Form Fall 2020
If there are students in your class who will need similar hardware resources to complete their coursework, please send them this link and ask them to fill out the form: Remote Software & Technology Request Form for Students Fall 2020
Software that Faculty and Students can download directly from software vendors:
- Microsoft Office 365 (including Outlook, Teams, Word, Excel, OneDrive and more)
- Adobe Creative Cloud
- Altair Hyperworks
- Ansys - (Click on Ansys Student) [note: Cooper labs have Ansys 2019 installed. If you want to download and install Ansys 2019R2, please click on “prior versions” and select 2019R2)
- Autodesk – sign-up here with your Cooper e-mail address to download and install Autodesk apps.
- Matlab – sign-up here with your Cooper e-mail address to download and install Matlab.
- Rhino for Windows
- Rhino for Mac
- Solidworks – (use SDK code 9SDK2019)
Home Internet access resources:
The FCC has temporarily waived Lifeline usage requirements and general de-enrollment procedures until June 30, 2020. Three FCC orders, released on March 17, March 30, and April 29, will help ensure that no current Lifeline subscribers are involuntarily removed from the Lifeline program during this time of national crisis. The orders also direct the Lifeline program administrator to pause any involuntary de-enrollment of existing subscribers until that date. Additionally, on April 29, 2020, the FCC temporarily waived the requirement that consumers seeking to qualify for the program based on their income must provide at least three consecutive months of income documentation.
- ALLO Communications: Offering 50 Mbps broadband service for free for 60 days to households without internet service, reducing fees for 60 days for existing and new broadband customers in need, and waiving service modification fees for businesses and residences.
- Armstrong: Eliminating data caps for all residential customers and increasing broadband speeds
- Astrea: Offering 60 days of free Internet service for new low-income households with students.
- ATC Communications: Increasing broadband speeds for customers that are working remotely or distance learning and offering free Wi-Fi connections for students for 30 days.
- Atlantic Broadband: Introducing a new low-cost broadband plan for new customers that is free for the first two months.
- Baldwin Lightstream: Offering free Internet service for 30 days to new and existing customers who are teleworking or distance learning.
- BARC Connects: Establishing free wireless hotspots in school parking lots.
- BBT: offering two months of free broadband to new customers, suspending data overage charges, providing Wi-Fi to first responders and utility technicians, and establishing Wi-Fi hotspots for educational purposes.
- BEK Communications: Doubling internet speeds for all customers at no additional charge, offering broadband service for free for four months to new customers with telehealth, education, and work-from-home needs.
- Belmont Telephone Company: Providing unlimited data to all customers.
- Ben Lomand Connect: Establishing free community Wi-Fi spots.
- BEVCOMM: Introducing a new low-cost broadband service for low-income families that are teleworking or distance learning and donating $3,000 to each public school district in its service area to help them purchase Wi-Fi hotspots.
- Blackfoot Communications: Increasing Internet speeds or adding a free voice line for two months for current customers, offering one month of free voice and/or Internet service for new customers, and establishing new Wi-Fi hotspots.
- Blue Ridge Communications: Suspending data caps through the end of May and introducing a low-cost Internet option to families with students who are distance learning that don’t currently have Internet.
- Brandenburg Telecom: Offering free broadband speed upgrades for two months.
- Brazoria Telephone Company: Offering free 90-day upgrades to maximum broadband speeds for current customers, waiving installation fees for new customers, offering free Wi-Fi hotspots to local schools, and donating $10,000 in gift cards to employees and customers to support local restaurants.
- BullsEye Telecom: Waiving certain monthly cloud service charges for 60 days for new and existing business customers to help support teleworking.
- C Spire: Offering free wireless data to K-12 students for educational purposes.
- CableONE/Sparklight: Introducing a new low-cost broadband plan for low-income consumers for 60 days and allowing unlimited data on all internet services for 30 days.
- Cal-Ore Telephone Co.: Introducing a new low-cost Internet option for families with students who do not currently have Internet and establishing free community Wi-Fi hotspots.
- Cellcom: Offering two months of free Internet service to new customers who are students or teleworking.
- Central Texas Telecommunications: Increasing bandwidth at schools to help them provide free wireless hotspots in school parking lots.
- Central Scott Telephone Company: Establishing new free community Wi-Fi hotspots and providing unlimited data to all customers.
- CenturyLink: Suspending data usage limits, providing connectivity to the U.S. Naval Hospital Ship Mercy.
- Cincinnati Bell: Providing free upgrades to high-speed Internet for all new fiber-eligible customers and donating $83,000 to schools in Ohio, Kentucky, Indiana, and Hawaii to help ensure students and their families have access to healthy meals, educational materials, and hygiene kits while schools are closed.
- Claro (in Spanish): Eliminating data caps in wireless plans, increasing capacity of hotspots, and increasing data allotment for Lifeline customers.
- Community Wireless: Extending customers' free usage periods and increasing data speeds for unlimited data that exceeds monthly data plans.
- Comporium: Offering 60 days of free broadband service to households with students that don't currently have broadband and waiving installation fees.
- Consolidated Communications: Offering two free months of broadband to K-12 students who don't currently have internet.
- Cordova Telephone Company: Offering new and existing customers who are students or teachers free internet service through the end of the current school year and removing data usage caps for all customers.
- Cox: Increasing broadband speeds for Connect2Compete (low-income) and certain other customers up to 50 Mbps temporarily, offering broadband service for free until July 15 to new Connect2Compete customers that enroll by May 15 and fast-tracking the qualification process, and offering remote desktop support for free to Connect2Compete and certain other customers.
- Cricket Wireless: Introducing a new low-cost plan for both new and existing customers and increasing smartphone and hotspot data allowances.
- Cross Telephone Company: Providing free Internet service and installation to students in low-income households in the Warner, Oklahoma school district through June 30.
- CS Technologies: Offering free community Wi-Fi hotspots and unlimited data for customers.
- Cuba City Telephone Exchange Company: Establishing new free community Wi-Fi hotspots and providing unlimited data for customers.
- DirectLink: Offering two months of free broadband service to new student customers and increasing speeds for two months for existing student customers.
- Ducor Telephone Company: Offering free Internet service for 60 days for new customers in low-income households with students that qualify for Lifeline and offering discounted service for new customers.
- Eastex Telephone Cooperative: Offering free broadband for two months to certain customers for distance learning, creating free Wi-Fi hotspots for students, and waiving installation fees.
- Emery Telcom: Offering free Internet service to new customers with students in the household through May 31 or the end of summer school for households with an enrolled student.
- Emily Cooperative Telephone Company and Crosslake Communications: Providing two free months of Internet service to new customers with students in the household.
- Farmers Telephone: Offering 60 days of free Internet service and free installation to new customers with students in the home and offering new or existing customers who are first responders or front-line medical staff a discount of up to 25 percent on wireless plans.
- Fidelity Communications: Introducing a low-cost Internet option for 60 days for new and existing customers, including low-income families, seniors and college students, suspending data overage fees for all customers through June 22, and establishing new community Wi-Fi hot spots.
- Garden Valley Technologies: Offering free Internet service for students until the current school year concludes or students return to their regular school schedule, offering speed upgrades to families with students and teachers, and offering credits to low-income subscribers.
- GeoLinks: Increasing broadband speeds for customers who are working remotely.
- Germantown Telephone: Increasing fiber speeds to 500 Mbps or more for all customers and establishing new Wi-Fi hotspots in public areas.
- Gorham Telephone Company, Inc.: Providing free Internet speed upgrades for current customers and offering free Internet for 60 days for students and teleworkers who do not have service.
- Great Plains Communications: Waiving installation fees for new customers and offering broadband speed upgrades to current customers for 60 days.
- Gunnison Telephone Company: Providing free Wi-Fi hotspots for students.
- H & B Communications: Offering two months of free Internet service to new customers who are teleworking or distance learning.
- Hargray Communications: Offering free Internet service for 60 days to student households that are new customers, offering discounted service to other new customers, and offering discounts on Internet speed upgrades to existing customers for three months.
- Hawaiian Telcom: Offering two months of free Internet and waiving installation fees for new customers in households with students or teachers and offering discounted services on either telephone or Internet to low-income customers.
- Hiawatha Telephone Company: Offering 60 days of free Internet service to low-income households.
- Hill Country: discounting increasing speeds for customers who need more bandwidth.
- Hotwire Communications: Offering free 100 Mbps broadband for two months to new customers that are students or in low-income households.
- Hughes: Raising data caps and prioritizing educational services.
- Interlakes Wireless: Offering free Internet service and installation for certain families with students or families who live in rural areas where traditional Internet service is unavailable.
- KPU: Increasing minimum speeds for customers with fiber and waiving data overage charges.
- LEACO Rural Telephone: Providing free Wi-Fi to students who do not have internet at home and installing Wi-Fi hotspots in school parking lots.
- Lightburst Broadband: Providing free Wi-Fi hotspots for students.
- Lincolnville Telephone: Increasing Internet speeds for DSL customers, providing two months of free Internet service to current telephone-only customers, and providing free phone and Internet service for two months to new customers that don’t currently have phone service.
- Manti Telecommunications Company: Providing free Wi-Fi hotspots for students.
- Matanuska Telephone Association: Increasing broadband speeds for existing customers, providing unlimited data for students and educators, and establishing community Wi-Fi hotspots.
- Mid-Hudson Cable: Offering discounted Internet service and waiving installation fees for 60 days to households with students who don’t currently have Internet service.
- Mobile Beacon: Offering unlimited data to all existing customers and certain new customers who are distance learning, teleworking, using telehealth services, and applying for government benefits.
- Monitor Telecom: Increasing upload speeds on its basic package, making a conference bridge available to organizations and businesses, and waiving all service order fees for upgrades and new connections.
- Mosaic Telecom: Upgrading broadband speeds for customers with fiber for 60 days and establishing public Wi-Fi hotspots.
- New Hope Telephone Cooperative: Establishing new community Wi-Fi hotspots.
- NewWave Communications: Providing unlimited data to all customers through May 12 and introducing a new low-cost Internet option for 60 days.
- Nex-Tech: Working with schools to identify and provide service to households with students who don’t currently have Internet, providing hotspot data and offering increased data allowances through May 17, and establishing free Wi-Fi hotspots.
- Ninestar Connect: Increasing broadband speeds up to 1 Gbps through April 10 for customers on fiber.
- NiTCO: Increasing Internet speeds to the maximum available for 90 days, providing free conference call service for 90 days, and making a landline-to-cell call-forwarding app free for 90 days for current customers.
- North Dakota Telephone Company: Providing free Internet service through the end of the school year to students and establishing free community Wi-Fi hotspots.
- North Texas Telephone Company: Offering free Internet installation for new or existing telephone service-only customer households with students.
- Northern Valley Communications: Establishing free public Wi-Fi locations.
- Northwest Communications Cooperative: Establishing free community Wi-Fi hotspots.
- Oklatel: Offering free Internet installation for new or existing customer or existing telephone service-only households with students.
- Optics Communications: Establishing free community Wi-Fi hotspots for students through June 30.
- OzarksGo: Doubling broadband speeds on certain Internet plans.
- Palmetto Rural Telephone Cooperative: Offering free Internet service for 60 or 90 days, depending on the customers' long-term needs, to student customers who don’t currently have Internet and offering free broadband speed upgrades for 90 days to existing customers that are student households or teleworking.
- Phoenix Internet: Offering a discounted increase in upload speeds for existing customers.
- PVT Networks: Offering discounted Internet service to low-income households with students who don’t currently have Internet and waiving installation fees.
- Q Link: Providing unlimited minutes and texting to Lifeline subscribers, increasing data allotments for Lifeline subscribers, providing some free data to tablets and hot spots for Lifeline subscribers, and rolling over unused data for 60 days.
- Randolph Communications: Establishing free WI-FI hotspots for students.
- Range Telephone Cooperative: Providing free Internet service to low-income students through June 12.
- Red River Communications: Working with local school districts to identify families of K-12 students that do not have Internet access and providing Internet connections to those families.
- Reserve Telephone Company: Waiving installation and service fees.
- Sacred Wind Communications: Increasing minimum Internet speeds where available.
- Service Electric: Offering free internet service and modems to new customers for 90 days.
- Sirentel: Establishing a free community Wi-Fi hotspot.
- Siskiyou Telephone Company: Offering free Internet service to low-income households with public school students through May.
- Skyline Membership Cooperative: Providing 60 days of free Internet to students in need.
- Smith Bagley: Increasing data allotment for Tribal Lifeline customers, offering discounted connectivity for schools for distance learning, and delivering over 1,300 wireless hotspots to schools.
- Socket Telecom: Increasing broadband speeds to 1 Gbps for 60 days for residential customers on fiber.
- Solarus: Upgrading Internet speeds for customers with fiber.
- Sonic: Offering three months of free Internet and telephone service to new subscribers in households with students, educators, senior citizens, healthcare providers, delivery persons, and food and safety workers, and all households financially impacted by COVID-19.
- Sprint: Offering unlimited smartphone data and additional mobile hotspot data for 60 days; introducing new low-cost smartphone plans; reducing prices for hotspot devices and doubling the data allotment for those devices; increasing data usage limits for high school students without home internet that are supported by the 1Million Project Foundation; and accelerating the delivery of 100,000 devices originally intended for next school year to those students.
- STRATA Networks: Offering broadband speed upgrades where available for 90 days and establishing community Wi-Fi hotspots.
- Taylor Telecom: Offering free or discounted internet service to new customers that are low-income households with students for 60 days with free installation, and offering other student households discounted plans for 60 days with free installation.
- TDS Telecom: Offering free broadband to new customers who are low-income and/or families with children or college students for the next 60 days.
- Tidewater Telecom: Increasing DSL and fiber Internet speeds for two months for current customers, offering two months of free DSL Internet service to current phone customers, and offering two free months of phone and DSL Internet service to new customers.
- Titonka-Burt Communications: Establishing free community Wi-Fi hotspots.
- T-Mobile: Offering unlimited smartphone data and additional mobile hotspot data for 60 days, providing additional free data to Lifeline partners’ customers, increasing data usage limits for schools and students using EmpowerED digital learning programs, assisting with connectivity solutions for over 500,000 students across more than 820 schools and districts nationwide, offering $15/mo pay-as-you-go plan with 2GB of data, offering free international calling to COVID-19 impacted countries, introducing new low-cost smartphone plans, and reducing prices for hotspot devices and doubling the data allotment for those devices, donating $500,000 to the Boys & Girls Clubs of America COVID-19 Relief Fund, and donating 500,000 medical face masks to help protect healthcare workers on the frontlines.
- ToledoTel: Offering free 100 Mbps Internet service to all families with students for two months.
- TracFone: Providing three free telehealth visits with healthcare professionals per month to Lifeline customers, increasing data allotments for Lifeline customers through June, providing unlimited minutes to Lifeline customers through June, and donating mobile phones and providing discounted service for volunteers working at drive-through COVID-19 testing sites at Wal-Mart locations in 40 states.
- TruLeap Technologies: Providing free service to students who don’t currently have internet at home.
- Unitel: Offering free installation and one month of free Internet service through December 31 to new customers and students who do not currently have Internet, and offering free one-month speed upgrades for existing customers through December 31.
- U.S. Cellular: Providing extra hotspot data to certain customers and waiving data caps and overage charges on all plans through the end of July.
- Vast Broadband: Offering free broadband for two months for Black Hills State University students who don’t currently have home internet.
- Verizon: Automatically adding 15GB of high speed data for wireless consumers and small businesses, and no data caps for DSL and FIOS broadband internet plans, introducing a new broadband option for low-income households, increasing data allotments for wireless customers and allowing that data to be used for hotspots, waiving activation and upgrade fees, waiving wireless data overage charges for impacted customers, offering discounts to nurses and teachers, providing free international calling to COVID19-impacted countries, tripling the data usage limit for students in Title I schools that are part of the Verizon Innovative Learning Program, and providing $50 million combined to non-profit groups to support students and healthcare first responders, providing connectivity to the U.S. Naval Hospital Ship Comfort, providing free meals from local restaurants to hospital workers in New York City throughout April, and providing free online learning tools to home broadband customers for 60 days, waiving internet and voice charges for Lifeline customers for two billing cycles, deploying portable cell sites to COVID-19 testing and quarantine areas, launching new voice services to help healthcare and public sector agencies prioritize and route incoming COVID-19 related calls, and providing an additional $5 million to support small businesses through the #PayItForward initiative.
- Viya: offering discounted 25 Mbps Internet service for three months to new customers, and offering discounted mobile Internet service for new customers for three months.
- VTel: Providing free internet service and Wi-Fi equipment to students and teachers that don’t have internet at home until schools re-open.
- VTX1: and waiving data caps and overage fees for certain existing customers.
- Washington Broadband: Increasing broadband speeds for student customers and offering broadband service for free to students who cannot afford it and small business owners who have had to close their businesses.
- Watch Communications: Establishing public Wi-Fi hotspots and lifting data caps.
- West Carolina Rural Telephone Cooperative: Providing free Internet service for 60 days to new customers who are students or teleworking and don’t currently have Internet and offering a free Internet speed upgrade for 60 days for existing customers who are students or teleworking.
- West Central Wireless: Doubling home coverage area data allotments for all customers and offering free Wi-Fi hotspots.
- Western New Mexico Telephone Company: Introducing a new low-cost Internet option to families with students who don’t currently have Internet, offering unlimited data to all customers, and establishing community Wi-Fi hotspots.
- Windstream: Offering two months of free service and waived activation fees for new low-income customers and offering free audio and video conferencing for 90 days.
- Yucca Telecom: Offering two months of free Internet service and waived activation fees for new low-income customers, offering two months of free Internet service for student households that don’t currently have Internet, waiving installation fees, and providing unlimited data to new customers.